Terms & Conditions
Last updated: Sept 2026
Welcome to Agent Authority. These Terms and Conditions ("Terms") govern your use of AgentAuthority.academy (the "Website") and any services, programs, or community access provided by ("Agent Authority," "we," "us," or "our"). By accessing the Website or purchasing any of our services, you agree to these Terms. If you do not agree, please do not use the Website or our services.
1. Who We Serve
Agent Authority provides video content, marketing, coaching, and community services to real estate professionals. Our services are intended for business use. By purchasing, you confirm you are at least 18 years old and are acting on behalf of a business or professional practice.
2. Our Services
We offer several service levels, which may include coaching and training, done-with-you support, and fully done-for-you video production and distribution (including YouTube and other platforms). The specific deliverables, timelines, and pricing for your service level are set out in your proposal, order form, or service agreement ("Service Agreement"). If anything in a Service Agreement conflicts with these Terms, the Service Agreement governs.
3. Payments and Billing
Fees are listed in your Service Agreement or at checkout. Unless stated otherwise, fees are billed in advance on a recurring basis and are payable in [CAD/USD]. By providing payment details, you authorize us to charge your payment method for all applicable fees and taxes. If a payment fails, we may pause services or community access until your account is brought current. Prices may change with at least [30] days' notice for recurring plans.
4. Refunds and Cancellations
Because our services involve custom work and time reserved specifically for you, all fees are non-refundable.
5. Market Exclusivity
While we accept limited number of agents from one market, we cannot offer exclusivity.
6. Your Responsibilities
To deliver results, we rely on your participation. You agree to provide timely access, approvals, feedback, filming availability, and any materials we reasonably request. Delays caused by missed approvals or late materials may affect timelines and do not entitle you to a refund or extension. You are responsible for ensuring all content you approve complies with the rules of your brokerage, your real estate regulator, and applicable advertising laws.
7. AI-Generated Content and Your Likeness
Some services may use artificial intelligence tools to create video, voice, or written content, including digital replicas ("AI clones") of your likeness or voice. By opting into these services, you grant us permission to capture and use your image, voice, and likeness solely to create content for you during your engagement. We will not use your likeness or voice for any other client or purpose. You may withdraw this permission in writing at any time, and upon termination we will stop generating new content using your likeness. You are responsible for reviewing and approving AI-generated content before publication.
8. Ownership of Content
Once fees for a deliverable are paid in full, you own the final videos and content we produce for you. We retain ownership of our templates, frameworks (including the Agent Authority System), training materials, processes, and any pre-existing materials. We may showcase non-confidential work we create for you in our portfolio and marketing unless you ask us in writing not to.
9. Community and Coaching Access
Access to the Agent Authority Academy community, live calls, and training materials is personal to you and may not be shared, resold, or recorded for redistribution. We expect respectful, professional conduct. We may remove any member who harasses others, spams, or misuses the community, without refund.
10. No Guarantee of Results
We work hard to help you build local authority and generate inbound leads, but results depend on many factors outside our control, including your market, participation, follow-up, and platform algorithms. We do not guarantee any specific number of views, subscribers, leads, listings, or sales. Any examples or testimonials reflect individual results and are not typical or promised outcomes.
11. Third-Party Platforms
Our services depend on third-party platforms such as YouTube, Instagram, Facebook, and various software tools. We are not responsible for changes to their policies, algorithms, outages, or account actions they take.
12. Limitation of Liability
To the fullest extent permitted by law, Agent Authority will not be liable for any indirect, incidental, or consequential damages, including lost profits or lost business opportunities. Our total liability for any claim will not exceed the fees you paid us in the 1 month before the claim arose.
13. Indemnification
You agree to indemnify and hold harmless Agent Authority from any claims arising from content you provide or approve, your use of our services, or your breach of these Terms or any applicable law or regulation.
14. Confidentiality
Each party agrees to keep the other's non-public business information confidential and to use it only for purposes of the engagement.
15. Termination
We may suspend or terminate services if you breach these Terms, fail to pay, or engage in conduct that harms our business, our team, or other members. Sections covering payment, ownership, limitation of liability, and indemnification survive termination.
16. Privacy
Your use of the Website is also governed by our Privacy Policy, available at [link].
17. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Website or services after changes means you accept the updated Terms.
18. Governing Law
These Terms are governed by the laws of the Province of [Ontario] and the federal laws of Canada applicable there. Any disputes will be resolved in the courts of [Toronto, Ontario].
19. Contact Us
Questions about these Terms can be sent to:
Agent Authority Academy
Toronto, Ontario, Canada